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Need Some Help?

Having Problems with your account?

If you can't find what you are looking for below please contact

I bought one of the available passes, but I’ve forgotten my password.

If you do not remember your password, click Forgot Password in the Login page, just below the button for access. Please enter your email address. You will receive an email to reset your old password and instructions to generate a new one.

Always remember to check that the email is not in your Spam / Junk Mail folder, and you have enough space in your email inbox

I’m having trouble logging in

Click on LOGIN in the top right of your screen and enter your credentials.

If you see the error “THERE WERE SOME ERRORS WITH YOUR SUBMISSION”, it means that the credentials you entered do not match the ones you signed up with.

If the email address or password are invalid, or if your account is blocked click Forgot Password and enter your email address. You will receive an e-mail to cancel the old password and instructions to generate a new one.

Always remember to check that the email is not in your Spam / Junk Mail folder, and you have enough space in the inbox for email.

I can’t seem to access the registration page. What should I do?

If you are unable to access the registration page by clicking on SUBSCRIBE on the top menu on the right, you may contact us directly.

My account is locked. What should I do?

Your account will be locked as you have entered the wrong password too many times. Click on ‘Forgot Password’ and enter your e-mail address. You will receive an e-mail to cancel the old password and instructions to generate a new one.

Always remember to check that the email is not in your Spam / Junk Mail folder, and you have enough space in the inbox for email.

I can not find the button MY ACCOUNT, how do I display the information on my subscription?

Please click on 'Hi, (name)' in the top right of the homepage. There will then be an option on the right hand side called 'Stream Account'. This page will then display your subscription information.


Are you experiencing problems viewing the matches? Or do you have a technical question?

Where do I find the games live?

Live matches can be found Under the uncoming matches section or via the Live Stream tab

I’m experiencing fluidity image problems. The picture either freezes or is jerky. What should I do?

The connection speed required for one feed in HD quality is 3 Mbps. Lower varients can be viewed with a minimum of 1mbps

If you’re experiencing image display problems, because of the connection speed that you have, then edit your video player manually. If the video in HD crashes, try to view it at a lower speed, clicking on the wheel at the bottom right of the video player.

Check that no firewall system or that the security settings on your router is the cause of the video block. Just as the use of other programs that go to occupy bandwidth during the live match.

Make sure that on your connection line that there are no third parties that may interfere or weaken your connection.

While watching the LIVE match we always suggest you to close all applications in the device. Or try using a browser other than one you are experiencing problems with. We recommended using the latest version of Chrome.


Have we still not been able to answer your question?

Is Video content provided compatible with iPad, iPhone and Android?

Yes! The Live Video is compatible with iPad, iPhone and Android. The vision of the video is always subject to the quality of the connection, the device used and the operating system. If you have problems viewing via mobile devices, we recommend using a computer / laptop.

For Android instead recommend the use of browsers like Dolphin or Chrome.

What are the minimum system requirements?

Requirements Minimum system required are:

Intel Core i5 or equivalent AMD processor (*) with 2GB of memory

An Internet connection of 4 Mbps or higher

1024 × 768 resolution or higher

The system requirements recommended are:

Latest version of Windows, Mac and GNU / Linux

Latest version of Firefox, Google Chrome and Internet Explorer

1280 × 720 resolution or higher

(*) This requirement may be different depending on the system configuration.


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